(1) You may cancel any order for Products submitted via this web site at any time prior to our shipment thereof by sending a cancellation notice to email@example.com or calling us on +27 (0)21 874 9004. When you cancel an order you must provide us with the applicable order reference number. We will refund you within 15 Business Days of cancellation any amount paid to us in respect of such cancelled order provided that we will be entitled to retain any delivery costs already incurred to ship the relevant Products to you.
(2) You may within 10 days after taking delivery of the Products return, at our expense, any Product to us which does not conform in all material respects to the description of such Product as it appears on the web site and we will provide you with a full refund in respect of the non-conforming Product.
(3) Upon our request, you must return to us any unconsumed Product provided to you pursuant to an order in exchange for a full refund of the relevant purchase price if we are obliged by law to recall such Product.